Return, Refund & Exchange Policy

Last Updated: 18 June, 2026

At RANGROOH, every product is carefully inspected and quality-checked before it is packed and shipped. We strive to ensure that every order reaches you in perfect condition.

Please read our policy carefully before making a purchase.

No Return Policy

We currently do not offer returns on any products once they have been delivered.

We encourage customers to carefully review product descriptions, size charts, and product details before placing an order.

Exchange Policy

We offer exchanges under specific circumstances to ensure a smooth shopping experience.

You may request an exchange within 3 days of receiving your order.

To be eligible for an exchange, the item must:

• Be unused and unworn

• Have all original tags attached

• Be returned in its original packaging

• Be in the same condition as it was received

• Not have any stains, perfume, damage, or alterations

Exchange requests submitted after 3 days of delivery may not be accepted.

Exchange Shipping Charges

Customers are responsible for all courier and shipping charges associated with exchanges unless the exchange is due to an error on our end.

Damaged, Incorrect or Defective Products

Although every order undergoes multiple quality checks before dispatch, if you receive:

• A damaged product

• An incorrect product

• A defective product

• An incorrect size sent by us

Please contact us within 24 hours of delivery.

To process your request, you must provide:

• An unboxing video recorded from the moment the package is opened

• Clear images showing the issue

• Your order number

Requests submitted without an unboxing video may not be eligible for resolution.

Once verified, we will offer an appropriate solution, which may include a replacement, exchange, store credit, or refund at our sole discretion.

Refund Policy

As RANGROOH follows a No Return Policy, refunds are generally not applicable.

Refunds will only be considered in exceptional circumstances, including:

• Product unavailable after order confirmation

• Duplicate payment made by the customer

• Cancellation initiated by RANGROOH

• Verified cases where a replacement or exchange cannot be fulfilled

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Eligible Items

The following items are not eligible for returns, exchanges, or refunds:

• Used or worn products

• Products without original tags

• Products without original packaging

• Products damaged after delivery

• Products altered, washed, or stained by the customer

• Customized or personalized products

• Clearance, sale, or final sale products (unless defective)

How to Request an Exchange

To initiate an exchange or report an issue, please contact us:

Email: care@rangrooh.com

Phone: +91 9740122523

Instagram: Send us a direct message anytime @rangrooh.shop

Please include your order number and relevant photos/videos to help us process your request faster.

Need Help?

For any questions regarding your order, sizing, exchanges, or policies, please reach out to us at care@rangrooh.com. Our team will be happy to assist you.