Terms of service

Terms of Service

Last Updated: 18 June 2026

Introduction

These Terms of Service ("Terms") govern your access to and use of the RANGROOH website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website and services.

RANGROOH ("we", "our", or "us") is a contemporary Indian fashion brand offering thoughtfully designed ethnic and Indo-western apparel that blends traditional craftsmanship with modern aesthetics. Our goal is to provide a seamless, secure, and enjoyable shopping experience for every customer.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You will use our services only for lawful purposes.

  • You will not misuse, disrupt, or attempt unauthorized access to our website, systems, or services.

We reserve the right to deny access, suspend, or terminate accounts that violate these Terms.

2. Account Responsibility

You may create an account to place orders and access certain features of our website.

You agree to:

  • Provide accurate, complete, and up-to-date information.

  • Maintain the confidentiality of your account credentials.

  • Accept responsibility for all activities carried out under your account.

RANGROOH reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.

3. Product Information & Availability

We strive to ensure that all product descriptions, images, measurements, and pricing displayed on our website are accurate.

However:

  • Product colors may vary slightly due to photography, lighting, and device screen settings.

  • Print placement and minor detailing may vary from product to product.

  • Measurements may have slight variations due to the manufacturing process.

  • Product availability may change without prior notice.

We reserve the right to modify, discontinue, or limit quantities of any product at any time.

4. Pricing & Payment

All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

We accept secure payments through authorized payment partners, including:

  • UPI

  • Credit & Debit Cards

  • Net Banking

  • Digital Wallets

  • Other payment methods available at checkout

We reserve the right to update pricing without prior notice.

If a pricing or technical error occurs, we reserve the right to cancel or modify the affected order and issue an appropriate refund where applicable.

5. Orders & Cancellations

After placing an order, you will receive an order confirmation.

RANGROOH reserves the right to cancel orders under circumstances including, but not limited to:

  • Product unavailability

  • Incorrect pricing

  • Payment failure

  • Fraudulent activity

  • Incomplete or inaccurate customer information

Orders may only be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.

6. Shipping & Delivery

We currently ship across India and may offer international shipping to selected destinations.

Delivery timelines are estimates and may vary due to:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Regional restrictions

  • Other unforeseen circumstances

Once your order is dispatched, tracking details will be shared via email, SMS, or WhatsApp where applicable.

RANGROOH is not responsible for delays caused by third-party logistics providers.

7. Returns & Exchanges

Customer satisfaction is important to us.

Eligible products may be exchanged within 7 days of delivery.

Products must:

  • Be unused and unworn

  • Have all original tags attached

  • Be returned in their original packaging

  • Be free from stains, perfume, damage, or alterations

The following items are not eligible for return or exchange:

  • Customized products

  • Personalized products

  • Gift cards

  • Final sale or clearance items

RANGROOH reserves the right to reject returns that do not meet our policy requirements.

Please refer to our Return & Exchange Policy for complete details.

8. Promotional Offers

From time to time, we may offer discounts, coupon codes, or promotional campaigns.

Unless explicitly stated:

  • Offers cannot be combined.

  • Offers are valid only for a limited period.

  • Offers may be modified or withdrawn without prior notice.

  • Promotional discounts have no cash value.

9. Privacy & Security

Your privacy is important to us.

We collect, store, and process your information in accordance with our Privacy Policy.

We use secure payment gateways and industry-standard security measures to protect your personal information. However, no online platform can guarantee absolute security.

10. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

RANGROOH is not responsible for the content, privacy policies, or practices of these third-party platforms.

Your interactions with such services are solely at your own risk.

11. Intellectual Property

All content available on this website, including but not limited to:

  • Brand name

  • Logos

  • Product images

  • Videos

  • Website design

  • Graphics

  • Text

  • Product descriptions

  • Marketing content

is the exclusive property of RANGROOH and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

12. User Conduct

You agree not to:

  • Use the website for unlawful activities.

  • Submit false or misleading information.

  • Attempt to interfere with website functionality.

  • Upload harmful software, viruses, or malicious code.

  • Reproduce or exploit website content without authorization.

Violation of these rules may result in immediate suspension of access.

13. Limitation of Liability

RANGROOH shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

  • Website usage

  • Product usage

  • Service interruptions

  • Delivery delays

  • Technical issues beyond our control

Our total liability shall not exceed the amount paid by you for the specific order in question.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms, your use of our website, products, or services shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India, unless otherwise required by applicable law.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

The latest version will always be available on our website. Continued use of our website after any changes are posted constitutes your acceptance of the revised Terms.

16. Contact Us

RANGROOH Customer Support

Email: care@rangrooh.com

Phone: +91-9740122423

Website: www.rangrooh.com

Business Hours: Monday to Saturday | 10:00 AM - 6:00 PM IST

Thank you for choosing RANGROOH. We are delighted to be a part of your style journey and look forward to bringing contemporary Indian fashion into your everyday wardrobe.